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IT Service Manager (m/f/d)

  • Frankfurt am Main
  • Fulltime
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CORESTATE Capital Group is an investment manager and co-investor with more than EUR 28 billion in assets under management. As a fully integrated real estate platform, CORESTATE offers its clients combined expertise in the areas of investment and fund management as well as real estate management services. The company operates as a respected business partner of institutional clients and wealthy private investors internationally. CORESTATE is headquartered in Luxembourg and has 42 offices, e.g. in Frankfurt, London, Paris, Madrid, Zurich and Amsterdam. The company employs around 800 people and is listed in the Prime Standard of the Frankfurt Stock Exchange.

Your responsibilities

  • Quality assurance and performance control of external service providers
  • Review of defined key performance indicators (KPI)
  • Monitoring and compliance with agreed SLAs
  • Supporting 1st level support by receiving, analyzing and independently resolving internal support requests, including those at Group sites.
  • Interface to IT service providers
  • Responsible for central patch management
  • Leading and participating in IT infrastructure projects

Your profile

  • Successfully completed IT technical vocational training or comparable qualification
  • Several years of professional experience in IT service management or IT support/IT administration
  • Sound ITIL knowledge 
  • Strong customer/service orientation, problem identification and solution orientation
  • Very good German and English skills 
  • Very good MS Office skills

What we offer

  • Responsible tasks with a high degree of creative freedom and recognition of your achievements
  • Motivating atmosphere and a professional & collegial team
  • Flat hierarchies with short decision-making paths
  • Flexible and remote working
  • Broad spectrum of career opportunities, as well as professional and personal development opportunities
  • Mentor programme
  • Group accident insurance with attractive services
  • Company & Team Events
  • A modern workplace in Tower 185 with great infrastructure

Interested?

We look forward to meeting you. Please send us your complete application documents, stating your salary expectations and the earliest possible starting date. Please use our online application form.

We are at your disposal for any further questions.
 
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